error submitting claim

If you encounter any errors when submitting a claim, verify accuracy in the following places:
Client List
1. Click on the client's name to expand their information
2. Click Edit Info
3. Make sure the following items are accurate:

• Name
• Referring physician name/NPI
• Full address of client
• Diagnosis
• Insurance information 

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Note
1. Make sure you select an option from the Place of Service drop down menu 
2. Make sure you have entered the correct CPT code and modifier

Billing Module
1. When you click Electronically Submit Claim, make sure the Total cost reflects the amount designated for the CPT code (CPT codes can be viewed and edited by clicking the blue Edit CPT and Dx Codes button in the billing module)

If you still experience an issue submitting a claim, please email Anna or Lana.


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